Shipping policy
Shipping Policy
At Caryben, we are committed to delivering your pet essentials quickly, safely, and reliably. We understand how important your pets are, and we strive to ensure that all orders reach you in excellent condition and on time.
Shipping Partners
We work with trusted courier services such as DHL Express, FedEx, and other reliable local carriers to ensure fast and secure delivery of your orders.
Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping Time
- Standard Shipping: Delivery typically takes 3–5 business days, depending on your location.
- Delivery times may vary slightly due to unforeseen circumstances such as weather or customs delays.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can use this number to track your shipment and stay updated on its delivery status.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and order size.
- Free shipping may be available on bulk or promotional orders, subject to specific terms and conditions.
International Shipping
We offer worldwide shipping for all pet products.
- International deliveries typically take 3–7 business days depending on the destination.
- Customers are responsible for any customs duties or import taxes required by their country.
Order Requirements
To ensure smooth delivery, please provide:
- Complete and accurate shipping address (including postal code)
- A valid contact number
- Correct order details
Important Notes
- Delivery timelines are estimates and may vary.
- We do not ship on Sundays and major holidays.
- For perishable or sensitive pet items (if applicable), we take extra care in packaging to maintain product quality.